Frequently Asked Questions
Everything you need to know about your SHOEZ shopping experience.
How do I determine the right shoe size for me?
We provide a comprehensive size guide on each product page. We recommend measuring your foot from heel to toe and comparing it to our chart, as sizing can vary slightly between athletic sneakers and formal dress shoes.
What is your return policy for footwear?
We offer a 30-day return policy for all unworn shoes in their original packaging. Please ensure the soles are clean and show no signs of outdoor use to qualify for a full refund.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your new pair sooner.
Do you offer international shipping?
Yes, SHOEZ ships to over 50 countries worldwide. International delivery times and shipping costs vary by location and will be calculated during the checkout process.
How should I care for my leather shoes?
To maintain the quality of leather footwear, we recommend using a damp cloth for cleaning and applying a high-quality leather conditioner every few months to prevent cracking.
Are your materials ethically sourced?
At SHOEZ, we are committed to sustainability. We partner with manufacturers who adhere to strict ethical labor practices and offer a dedicated 'Eco-Friendly' collection featuring recycled and vegan materials.